Getting error Document Template

abirakundu23
Mega Sage

‎10-13-2023 05:30 AM - edited ‎10-18-2023 06:04 AM

Hi All,

When some users are going to create HTML Document template, they are facing issue & getting below error. However, they have sn_hr.admin role & we have checked the message comming from backend OOB BR & script include.

BR: Validate template variables

SI: HtmlTemplateUtils, HtmlTemplateUtilsSNC

Below screenshot as reference:

absnow1_0-1697634250704.png

 

absnow1_1-1697200100290.png

Please help me on it. 

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11 REPLIES 11

Sandeep Rajput
Tera Patron
Tera Patron

‎10-13-2023 08:56 AM

@abirakundu23 Are you able to create these templates as an Admin?

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abirakundu23
Mega Sage
In response to Sandeep Rajput

‎10-13-2023 09:17 AM

Hi @Sandeep Rajput ,

As a admin i am able to create document template, we have provided hr_admin role some group of users, those users are facing that issue actually.

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abirakundu23
Mega Sage
In response to abirakundu23

‎10-16-2023 01:59 AM

Hi @Amit Gujarathi ,

Can you help me on that threads? 

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abirakundu23
Mega Sage
In response to abirakundu23

‎10-16-2023 03:59 AM - edited ‎10-16-2023 04:07 AM

Hi @Community Alums / @Regisw 

Could you please help me the issue ?

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