We have recently upgraded to "Helsinki Patch 1". Before this we were on "Dublin" version.
Post upgrade we are unable to upload the .csv file using "Remote File Imports", which uses MID Server. Whenever we are trying to execute this import, we are getting error in "Input ECC Queue" as below -
<?xml version="1.0" encoding="UTF-8"?><results error="Caused by error in JavaScript probe 'CSRemoteFileImport' at line 2 1: var remoteFileImport = new CSMIDServerRemoteFileImport(); ==> 2: remoteFileImport.getRemoteFileAndUploadToInstance() " probe_time="120" result_code="900000"><result error="Caused by error in JavaScript probe 'CSRemoteFileImport' at line 2 1: var remoteFileImport = new CSMIDServerRemoteFileImport(); ==> 2: remoteFileImport.getRemoteFileAndUploadToInstance() "><output>Evaluation error: Caused by error in JavaScript probe 'CSRemoteFileImport' at line 2
1: var remoteFileImport = new CSMIDServerRemoteFileImport();
==> 2: remoteFileImport.getRemoteFileAndUploadToInstance()</output></result><parameters><parameter name="targetImportSet" value="u_hecat_nps_coa"/><parameter name="agent" value="mid.server.apps1534"/><parameter name="instance" value="https://removed.service-now.com/"/><parameter name="filePath" value="\\test\InterfaceFiles\ServiceNow\Outgoing\Archive\SNCOA20160704.csv"/><parameter name="priority" value="2"/><parameter name="script" value="var remoteFileImport = new CSMIDServerRemoteFileImport(); remoteFileImport.getRemoteFileAndUploadToInstance()"/><parameter name="sys_id" value="8ec67cc7db012e0049f5fb9dae961973"/><parameter name="sequence" value="1566fbac7cf0000001"/><parameter name="sys_created_on" value="2016-08-09 14:35:27"/><parameter name="name" value="CSRemoteFileImport"/><parameter name="topic" value="JavascriptProbe"/><parameter name="state" value="ready"/><parameter name="queue" value="output"/><parameter name="ecc_queue" value="8ec67cc7db012e0049f5fb9dae961973"/></parameters></results>
I checked few things as below -
1. Checked below ACLs if they have "MID_Server" role added for read access, it is there
a. record/ecc_agent_script_include.*/read
b. record/ecc_agent_script_include/read
2. Tried to add "skip_sensor" parameter to probe "JavascriptProbe" with value "true", but still the same error.
3. Checked some where for REST & SOAP messages we can add "rest.setEccParameter('skip_sensor', true);" or "soap.setEccParameter('skip_sensor', true);", but unable to get where we can add in the script include "CSRemoteFileImport".
Can anyone help me to check this? PFA the "CSRemoteFileImport" script include for the reference.
