Getting error : "Connection timed out" while integrating ServiceNow using flow designer via mid server

Manasa23
Tera Contributor

‎01-07-2022 11:28 PM

HI,

We have a Requirement,

Integration Using Flow Designer through MID SERVER.

Mid server is installed in our instance, It is up and running. when we tried to perform Outbound Integration from ServiceNow using this mid server we are getting an error "Connection timed out". Kindly help us to overcome from this issue.
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Maik Skoddow
Tera Patron
Tera Patron

‎01-07-2022 11:34 PM

Hi @Manasa 

there are tons of reason for that error and should provide more details to help us understand your scenario better.

What kind of integration do you try to establish?

Do you really need a MID server? Why?

Is the MID Server up and validated?

What error messages could you find?

  1. syslog table
  2. Flow Designer
  3. MID Server

Kind regards
Maik

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Manasa23
Tera Contributor

‎01-08-2022 12:54 AM

Hi Maik, Thanks for the reply !! What kind of integration do you try to establish? Using REST Message Integration Do you really need a MID server? Why? Yes, I need a MID server. Because if I try without using MID Server I am getting error like java.net.UnknownHostException: Is the MID Server up and validated? Yes, the MID Server is up and validated. What error messages could you find? syslog table Flow Designer: java.net.SocketTimeoutException: connect timed out MID Server: MID Server encryption keys do not match and are no longer valid. To restore proper functionality, invalidate and re-validate the MID Server.
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Maik Skoddow
Tera Patron
Tera Patron
In response to Manasa23

‎01-08-2022 01:10 AM

Hi @Manasa 

you have to rekey your MID server.

See the documentation pagee on this: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/task/t_RekeyAM...

Kind regards
Maik

Hitoshi Ozawa
Giga Sage
Giga Sage

‎01-08-2022 01:04 AM

It means the key is invalid as the error message states.

Open the mid server from Navigation and select "Rekey" under "Related Links" as in the following thread. Also, check if there are any unresolved issues. MID server may not fully function when there is a unresolved issue.

https://community.servicenow.com/community?id=community_question&sys_id=32f2c84b1b046410305fea89bd4b...