While working in standard incident resolution service desk personnel attempt to work multiple incidents but the system will not allow you to just save the record instead, they update the incident, and the incident always goes back to the main menu of...
Is there any way to set the default line spacing on HTML fields? I've seen posts about writing a before Business Rule to replace the HTML tags but that doesn't change it until you save the record.I created an HTML field on the sys_user table to all...
Hi Team, I have customized the Exception Rule Form in my Instance. Whenever I save/submit the form, no action takes place. How can we send approval via email after record is submitted ? Also, record once submitted does not even appear in list view...
Please guide on why all attachments attached to a catalog items are showing under SCTASK related list "attachment" tab, when a user is only submitting just one of those attachments. This issue surfaced after Vancouver upgrade. Please guide if I can c...
Hello, When a catalog item/record producer is created by a user in the HR Portal, checkbox values are displayed as false or empty when the variable is not selected. These fields are visible with the value false or empty when copied in both the descri...
Hello everyone, I have to load the value of a string field that contains data migrated (name loaded last name then first name) to invert the name and load it into a reference field that references the user table. I have tried split method but when tr...
In continuation to my previous query, need to write a onafter transform script to update a couple of Fields after the import / transform. But i do see one option is via Glide... but i would not have a specific way to search every record to update ...
While setting up a flow design for Service Catalog requests. Adding specific approvers to the request for a simple flow. When testing flow design the request is going to an entirely different approver than the one set in the flow design. Please help...
Consider this as my URL. https://abc.service-now.comWhen i press enter it changes tohttps://abc.service-now.com/spBut i want it to be https://abc.service-now.com/xyz How and where to do this?
Hi All,I have filed " On hold time " on incident table and its a date time filed and my requirement to automate the time validation from current time (which means system time ) to on hold time filed . when i entered the date and time in the on...
Hi, I want to create a custom field on catalog task and want it to be visible for my particular catalog item. I tried to add UI Policy for that particular item but in UI policy action the variable is not reflecting which I have to add or SC_task.
We have been using OOTB priority lookups but have been asked if we can add some other options. The ask is for the default impact and urgency when incidents are created to be 'None' with the priority being set at a 5. Additionally, they want to revise...
Hi All, I've added a UI macro with a Microsoft Teams icon next to our assigned_to field to open a teams chat for that user. I've been asked if when it opens it could start the chat message with: 'Hi' + assigned_to.first_name + 'this is in regards to...
if we fail any micro certification 4 times then can we retake again ? if yes what is the process?
Hi All, I have a requirement for service catalog. I need to send reminder emails for every 2 days from the day the catalog task moved to pending approval state to the approver. Kindly, let me know the best way to do this. Many Thanks.
