Documentation about integrations
HelloI'm looking for some specific documentation about integration with Google cloud and with IBM Omegamom.This goes back to the incidents module. Tks
Forum Posts
How to Limit the Number of decimal places to "two" for Price field
Hi ,I am trying to limit the number of decimal places to "two" for price field by using "Scale" attribute to the field. In the Dictionary configuration, I want to restrict the user should not enter more than 2 decimal places.The decimal places are a ...
Report of HR Case Reassignment from and To
HiI need List view should show "Reassigned from" and "Reassigned to" groups in a historical view, is that possible? I've been trying to get historical data, found audit but all I get is sys_id rather than the display value.BUT I found a table name sy...
How does the HR case time line work.
Hi Team, I want to understand how does HR case time line work. Can we configure or make any changes to it. Please suggest. Thank you.
Text Banner on Incident Form
Hi all. This feels like it should be easier than I'm finding it so apologies in advance. What's the best way to make a text banner on a form. For example, I'd like a reminder banner to tell engineers to record their time on an incident. Ideally, it w...
Resolved! Auto Expand Html field on demand form
We are working to auto-expand the HTML field in tokyo instance to show all data present in the field.Tried adding the variable attribute "editor.height=250" Tried by creating field style "height=100%"Also tried updating sys property=glide.ui.html.edi...
Resolved! Adding mandatory fields to the Required information tab on a record producer.
Dear community, I was really impressed with the support available within this community and have been trying to solve an issue. I was asked to add a field to a record producer and make it mandatory sop appears in the required information tab. I cou...
Resolved! How to change Email script font size to Verdana
Hello Expertise,Can anyone help me with the email script? for changing the font to Verdana. Please find my below script. (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,/* Optional EmailOutbound */ email, /* Optional...
Resolved! Increasing the document preview size limit
Hello there again!!I still couldn't get the solution to increase the preview limit for my attachment using document viewer. I have done the followingsystem property limit : Increased it from 50 to 100Selected a file with nearly 72kb sizeadded it on t...
Categories and SubCategories - Catalog Item
Hello,So I am having a hard time coming up with this. This is what I need on a Catalog Item.Categories:EuropeSouth AmericaSubcategories: (for Europe)EnglandFranceSubcategories: (for South America)ChileEcuadorThe subcategories have a dependent value ...
how to make a field read only using ui action
Hi, I have a requirement where i need to create the "assign to me" button on interaction form, when some user clicks that button , then the interaction should get assign to him & the "assigned to" field should become read only.The interaction is ge...
Resolved! Next Action Date/Time transform not working in Flow
I am trying to create a flow in ServiceNow to update the **Next Action Date/Time** field to be; the case's created date/time + 30 minutes My assumption/logic is based on the information in the URL Date Time Transform Functions So what I did was incl...
Resolved! Unable to view Assignment group changes in worknotes in RITM and SCTASK
Hi , Please help me on this issue how to resolve this I am unable to view changes in assignment group under worknotes. all The filter activity is selected, but there is no assignment group listed in it. I want to see the history of reassignments in ...
Group Type
I created a couple of groups with type = Group, the business came back and said they wanted the group to reflect the group type, so I went back to my update newly created groups and configured e.g. "XYZ team" and added the new group type, but it is n...
Resolved! Is there a way to log the search result of a custom table?
Similar to the attached screenshot, i want the searches on my custom table be logged to sys_search_event_list, whether search is made in the portal, on the platform or in the agent workspace. Is there a way to this?