How to configure the steps in incident ticket
Hi Guys,May I ask if where I can configure this steps in incident formThank you
Forum Posts
Need to multiply 2 fields on portal
Hi Team, we have two fields :number of request (single line text) and capacity (single line text).we need to multiply these and set in capacity only once.trying the below codebut this is running on a loop. please help me with the code.var res = pars...
Change the format of published and last modifed field in KB Portal
Hi All,I have a requirement where I need to show the last modified date and time and the published date of an article in knowledge portal in format YYYY-MM-DD HH:MM:SS. I have enabled the system properties "glide.knowman.search.show_last_modified" an...
Resolved! Need to copy one dashboard tab
I need to copy one tab from a dashboard to another. Any idea on this?
How to auto populate due date filed on problem and problem task table
Hi All, I need to auto populated due date value on problem and problem task table based on priority values. ex: if priority is 1 due date is +7days need to populated on due date field 2. if priority is 2 due date is +10 days need to populated on du...
Resolved! Un kown name visible in the catalog item view & in serviceportal
Hi all,I have created the some variable but with out creating one is displaying .Please find the attached document for your reference. when I try to to un known name (option) configure at that time showing as record not found. I have tried with clea...
Related To Upgrade Details
Hello Community, When checking skipped records during an upgrade, we come across various resolution options like Not Reviewed ,Reviewed etc . Could someone please help me understand what each option entails in simple term? Additionally, once a resol...
Need assisstance with creation of user in basic authentication
Hi All, I am trying to create tiny url, is it possible to convert tiny url without creating an user for authentication, Currently I am hardcoading the username and password in script, it is working fine, I m searching a way where we don't need to cre...
Resolved! what type of roles should be assigned to Group to handle CSM cases
Hi All, we have CSM Agent group, group having below 3-roles, group have 9-members *agent_workspace_user*awa_agent*interaction_user but here when we try to click on "Find Agent" it is showing "No Agents Available " Please help me to display group-memb...
Resolved! Copy value from one field to another field based on a condition using Fix Script
Hello Devs, I've got a Fix Script which only updates the limit amount once, and then when I re-run it nothing updates. Below is the script which partially works or so to say only works once. (function() { // Creating a GlideRecord for the 'cmdb_c...
Need assistance with onsubmit client script
Hi all, Instead of getXML(), I want to use getXMLWait(), Can you please help, I dont knoe the syntax how to use it. FYR: answer1 is returning an array. function onSubmit() { if (g_scratchpad.isFormValid) { return true; } var flagA...
UI Actions FSM (Start Travel Start Work, Close Complete on wm_task) are not working in Worksapce
Hi All OOTB ui action of FSM is working fine in native view but not working in configurable workspace view Can any one guide any script or what I am missing on it please refer this link: https://your instance/ sys_ui_action.do?sys_id=933bdef31b03200...
Hi workflow serivce catalog
Hi I want to create a workflow for the this catalog item - it should generate two approval one for the 1. User Name and other to Manager of the user mentioned in User Name field. if any one either the user or manager of the user(user_name ) approves...
Configure drop-down choices of Catalog Item Variable reference field
hello I have a requirement to add an additional option to an additional choice to a dropdown. Currently the dropdown contains high, medium and low and I like to add an addition choice ''critical''I am not exactly sure how to approach this, When I ope...
