I'm running into an issue with a 'Resolve Incident' UI action where I have a client script that checks if one of my custom fields 'Root Cause Analysis' is empty to determine if a major incident should be closed. When pressing the 'resolve' button, a ...
Greetings, people. The business analyst of an app that I'm developing asked me to find out whether it's possible to make ServiceNow automatically add attachments (which contain a lot of important info related to the records) to new records generated ...
Hi,I am trying to prevent autoclose the incidents from dynatrace when problem title contains "P1_CRITICAL'. Currently all incidents will be created and autoclose from dynatrace alerts. Now we want to exclude auto-closing when ever problem title conta...
I have a requirement on incident to open pop up formon that pop up form it should have few fields from another table.which will submit record with some details from incident and popup on the other table form.can we do it with Business rule not from u...
Hi,How to set reference field value using Business rule?I have 2 fields on a custom tableu_id-StringUserRef-reference to sys_userI want Business rule code that when u_id is filled or updated it should go glide record using u_id field to match UserId ...
Hi All, We have created indicator on Metric Instance to find out assets total In Stock/In Use duration. We have used breakdown on alm_hardware table with some filters, While preview it shows around 22k records. In system property breakdown maximum re...
Hi, Has anyone managed disable any of the properties and functionality associated with the new Multi Row Variable Set on the Service Catalog form? Specifically, I'm trying to disable the 'Remove All' option as well as the delete functionality (x ico...
Hello All, is there anyway to hide/disable the Add button in multi-row variable set without restricting the number of rows? Thanks Bala
Where i configure de lookup using list? For example, table1 is referenced to sys_user in field Something2 and i need more fields in popup sys_user, like a city, company, etc..
Hi all, id be very glad of a little help with a strange issue.I am trying to clone PROD over DEV .. I have done this before fine. Now when trying to create the clone request record i get the error :Destination returned error, status = 500 The user ac...
Hello! When we need to make a field mandatory, in the initial state we can do it using client script and UI Policy Client script: (on load)if (g_form.isNewRecord()) {g_form.setMandatory('u_field', true); Ui policy:condition --> state is newui policy ...
From the incident with help of Hamburg when we create Standard Change, Configuration item and Services are not getting copied into the Change request created. It is creating Change with blank values for those two fields. Does anyone have any idea how...
Hello, From a separate form (of course), I am being requested to redirect the user to a service catalog item and have several values pre-populated. I'm being able to redirect the user, however, I'm having trouble pre-populating the values. The pre-po...
Hello,I have a service request with a variable that I want to search by the user id of a person (this is a reference variable pointing to the sys_user table). The variable name is called "user_name". In the variable attributes section, I've added: ...
Hello,I have a database view which combines the tables - kb_knowledge, metric_instance, problem and sys_user. I need to filter the entries in the table based on metric_sys_created_on and present just the entry with the oldest date for each metric_id=...