Hi All, this is for Service Portal.I have 2 buttons Active and ClosedI want the Active button to be highlighted/selected by default on load, however when closed button is selected the highlight and focus should change to closed and active should go b...
Hello All, I have a requirement that only the group members and opened by users must be able to view the ritm. But br code is not working can you please help me here. I have attached my code
Hello all Does anyone know if there is some rule to make the' name' field read-only in sys_user table? I cannot find any ACL for this field.
Requirement : The OOB Query business rule "User Query" should not run for a specific catalog item or variables as we need to show inactive users in multiple "List Collector/ Reference" variables of a specific catalog item. Is this feasible, if yes, c...
Hi Everyone, I'm using ui builder create record operation. In my client script i have these: api.data.create_record_1.execute({ 'table': 'kb_social_qa_question', 'templateFields': templateFields, 'useSetDisplayValue' : false }); Somehow if i h...
Hi Friends, I am trying to set the due date for a catalog item automatically based on the delivery time mentioned in the catalog item. But when I try to fetch the delivery time, it's giving me some random date. var grScCatItem = new GlideRecord('sc_...
Hi, I'm trying to create a metric script calculation, what I want it to do is during a certain period (Saturday 00:00 --> Monday 04:00hrs) identify if any incident records were escalated from Assignment group-X to Assignment group-Y (starting with c...
Hi Team, I have a variable set "Requested details" which we are using in all catalog item. I need to add help text in one of the variable using client script "requested for" which is under this variable set. Please help me with the client script so t...
Hi All, I have performance issues in my instance as I am loading audit records(sys_history_line) while the record is being displayed in my Service Portal.I noticed that few of the my scripts had made enormous duplicate entries into the actual records...
I'm new to Service Portal and Angular. The documentation around advanced features provided via the Service Portal are difficult to find documentation on. I'm mimicking the use of sp-editable-field from the User Profile widget. I have my widget loadin...
Hi experts We have a table in which a record is assigned to a user when it is created. The records are created automatically. When a new record is created, the user who is assigned to the record should be notified. This can be easily done with a flow...
We have a workflow running on the sc_req_item table. It has several task activities in the workflow, however we have a certain one that the user updates one variable(yes/no) on, we need the wait for condition to wait until that specific variable is ...
Hi, I have an issue where when our standard users who do not have ITIL, or any roles, try to access any order guide on our Service Portal they recieve a 404 page error. However, when someone with ITIL/Admin they are able to access without any issues....
Morning Fellows I have a question, which I feel like I already know the solution but wanted to get opinions from our experts I created an extension from the change request and created a few new groups that will be utilizing this app I only want these...
Hi all, I would like to get attachment file name in my inbound action which makes incident. Is it possible? * I think this is impossible... because inbound action is unable to get email attachment file name, and even if sys_attachment can be queried,...