Getting error "CSManagementUtils undefined, maybe missing global qualifier"

Mohammad Ziyad
Tera Contributor

‎08-08-2017 11:49 PM

Hi,

I am getting error "CSManagementUtils undefined, maybe missing global qualifier", while opening the CSM customer service tasks.

Please help over here. Thank you.

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corina
ServiceNow Employee
ServiceNow Employee

‎08-09-2017 03:56 AM

Hello Mohammad.



I do not have a concrete suggestion for this, hopefully someone will have a clear idea on what is happening.



As sergiu.panaite was mentioning this could be related to the fact hat you trying to access global object without a global qualifier.


One way you may get this error is by having business rules or UI actions that are scoped and call a public non scoped Script Include. Can you check if you have something like that?



I have made you a selection of other instances of this error, maybe you can get some inspiration from there.




hr undefined, maybe missing global qualifier



RequestLink undefined, maybe missing global qualifier



Workflow undefined, maybe missing global qualifier



WorkflowScheduler undefined, maybe missing global qualifier