Getting error "g_ui_scripts" is not defined. Buttons like Save update not working.

letan_mallick
Tera Contributor

‎03-25-2019 04:07 AM

Form buttons like update ,save are not working on the header part but working below in particular catalog item catalog task table. Attached is the screenshot of buttons working/not working. Also when I debugged it and inspected it , I got the multiple errors like "g_ui_scripts is not defined"which is also attached.Can anyone please help me with this.

 

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Todd Volpe2
Giga Expert

‎04-07-2019 05:15 PM

Hi Letan,

We ran into this issue with one of our catalog tasks too and we escalated it to ServiceNow but didn't get anything back yet.  We worked until we figured out it was the variable type email.  Remove that variable type and try using a string but autopulating it to their email address.  Anyway it's the variable type email which seems to no longer work (defect).

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Todd Volpe2
Giga Expert

‎04-09-2019 04:24 PM

Should be resolved with the Madrid Patch 2.

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0728538

 

The work around listed is terrible.

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