Getting Error: Record doesnot exist or acl restricts the record retrieval

[Veenal1]

Hi ,

If Integration is done between aws cloud based tool and servicenow and we are creating user from tool to servicenow its functioning properly, we are able to create user and provides role but when we are trying to retrieve that role its giving error as:

message":{"error":{"message":"No Record found","detail":"Record doesn't exist or ACL restricts the record retrieval"},"status":"failure"},"statusCode":404,"description":null,"status":"Failed"}.

Can you please suggest which role is required or which acl needs to be checked?

[Ankur Bawiskar]

Hi,

Try giving the API user admin role and check if they can read table data

Regards
Ankur

[Veenal1]

Hi,

Have already given user_admin and tried with web_service_admin role still facing these issues.

Regards,

Veenal

[Ankur Bawiskar]

Hi,

Did you try giving admin role and check?

Regards
Ankur

[Veenal1]

Hi,

No, haven't given admin role yet. wanted to find any other way then giving admin role i.e full access to the account.

Regards,

Veenal

[Ankur Bawiskar]

Hi,

Did you check table level READ ACL on sys_user table?

Try giving admin role to confirm if it works fine

Regards
Ankur