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Getting error while raising p1 incident

Anil58
Tera Contributor

‎09-12-2025 04:03 AM

Hello All,

We are encountering the following error while raising a P1 incident:

Illegal access to outbound HTTP in CTI-Connector-ServiceNow. Use an async business rule to perform outbound HTTP requests.

 

Could you please check and advise on this issue?

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miftikhar20
Kilo Patron

‎09-12-2025 04:06 AM - edited ‎09-12-2025 04:08 AM

Hi @Anil58 , use async Business rule instead.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687840 

Check this thread: https://www.servicenow.com/community/developer-forum/illegal-access-to-outbound-http-in-scoped-appli...

 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

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Anil58
Tera Contributor
In response to miftikhar20

‎09-12-2025 04:09 AM

Hi Iftikhar,

on which business rule i want to add

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miftikhar20
Kilo Patron
In response to Anil58

‎09-12-2025 04:12 AM

You can use code search to look for the exact info message being displayed. Then filter the results to Business Rules, this will show you which rule is being triggered.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

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GlideFather
Tera Patron

‎09-12-2025 04:07 AM

Hi @Anil58

 

check active business rules applied on incident table and check which of them are handling priority...

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Answers generated by GlideFather. Check for accuracy.

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