Getting Error with Cross Scope Table Access

[Aniket Bhanse]

Hi all,

I have an HR Service (Human Resource: Core Application) and I have an OnLoad Client which should be inserting some details in the "sys_user_preference" table (global scope) whenever the user loads(opens) the HR Service. 

However I am getting the Cross Scope Error which says "Error: Write operation against 'sys_user_preference' from scope 'sn_hr_core' has been refused due to the table's cross-scope access policy" 

I have checked the Cross Scope and have already created two Cross Scopes as below:

I have also checked the "sys_user_preference" table and it has the access of "Can Read" and "Can Write" from all application scope:

(Note: This is the issue for all Users except Admins)

What could be the issue in such case and how do we fix this?

Thank you

[Vishwa Pandya19]

Try checking below link:

https://www.servicenow.com/community/hrsd-blog/how-to-fix-the-red-popup-quot-must-declare-a-cross-sc...

If my answer has helped you in any way please mark it as correct or helpful.

[Aniket Bhanse]

I tried doing the same. I am still getting the same error when I try to create the RCA Record

[Aniket Bhanse · Accepted solution]

I figured it out!

In the User Preference table, the checkbox "Can Create" was enabled however "Can Update" was disabled due to which the sys_user_preference record was not getting updated. I even tried updating the record using script include (as I had my code in the script include) however it was still not updating. 

And when I enabled "Can Update", I was not getting the error and also the record was successfully updating in the User Preference record.