Getting JavaScript Error: Unhandled exception in GlideAjax on Service Portal while opening the Incident Form for end users only(who has no role assigned). Admin and ITIL users are not getting errors while opening submitted incident on Portal.

Ankit Kumar7 · ‎07-05-2022

Mohith Devatte · ‎07-05-2022

Hello,

Can you please check any on load client scripts on incident form where they might have used glide ajax and let me know ?

Usually this happens when there is a problem in glide ajax while calling any script include

in your case as you are getting error while opening the form it must be a on load client script

Please debug by deactivating such client scripts and then check if the error is coming up in portal. If the error is not there after deactivating the client script then we can debug which client script it is .

please accept the solution or mark helpful it it answers your question

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Aman Kumar S · ‎07-05-2022

Hey,

Please check your Client script as well as UI policies, also if you are using variable set, check those as well for use of GlideAJax.

And follow below article:
Service Portal throws "Unhandled exception in GlideAjax" error in the console when a client script u...

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar