Getting "The requested flow operation was prohibited by security rules." error in flow designer

Deepali Kulhare
Tera Contributor

‎02-12-2024 06:04 AM

Hi All,

I have an requirement to create some integration task and some catalog task via flow designer for a catalog item.. 

While Testing from a admin account my flow is working fine.  But when I am testing by impersonating as an itil/ end user I am getting the following error. 


Flow designer error.png

In community I came across some suggestions where it was mentioned to Run the flow as a "System user" instead of "user who initiates the session". But after following the same also I am facing the issue.

Can anyone help me out with this.?

 

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4 REPLIES 4

The Machine
Kilo Sage

‎02-12-2024 06:07 AM

Check the table configuration and ACLs. Can you go to the Catalog Task table and manually create a task as the itil user?

that’s where I would start. 

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Anirudh Pathak
Mega Sage

‎02-12-2024 07:05 AM

Hi,

 

Please have a look at this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870023

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2024 08:18 AM

Hi @Deepali Kulhare 

 

Look like the impersonated user don't have fill access to create task. Try by native view, and see if user can create task or not. 

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Community Alums
Not applicable

‎02-12-2024 08:29 AM

Hi,

in Flow properties, please update User as system user. It will work. as of now the user who initiated the user doesn't have Any Create ACL access to create the catalog tasks.