Getting Session Expired (401 ) for some of the users in servicenow after 5 minutes

[Amrutha K V]

Hi ,
In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. 
What will be the reason behind this. 

By default it should be 30 minutes. 
When we checked the below properties in our instance , we see 

Thank you!

[Bhuvan]

@Amrutha K V 

Refer below for more details,

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/user-sessions/...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[kaushal_snow]

Hi @Amrutha K V ,

Please Verify Session Timeout Settings, ensure that the glide.ui.session_timeout property is set correctly......Check if the glide.ui.polaris.experience property is enabled and consider the implications of this setting....If applicable, review the glide.ui.rotate_sessions property and adjust it as necessary....

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