Getting Status of Issue using Jira Spoke

Amit47
Tera Contributor

I am working to integrate ServiceNow with jira using Jira Spoke, I have a requirement that i need to check Jira Project Status , if status of Jira is changed to completed, i need to update my record in ServiceNow, when i am using Lok up issue by default it is not bringing Status of Issue, this is the response i am getting
{
"Issue": {
"fields": {
"description": null,
"project": {
"id": "10000",
"key": "TEST123",
"name": "RestProject",
"self": "url";
}
},
"id": "10034",
"key": "TEST123-5",
"self": "url"
}
}

What should i do in ServiceNow to get Status of Jira Ticket?

1 REPLY 1

Milan14
Tera Contributor

Hello Amit, 

I would advise to create Webhook which will send you updates from JIRA when issue is updated.

You can create subflow in ServiceNow to process the information and update ServiceNow ticket. 

Basics are explained in this video: https://www.youtube.com/watch?v=lqnOurQlM_U

Learn how to manage issues, users, stories, and groups in Jira. Retrieve Jira data to use in a flow. https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/integrationhub-store-spokes/concept/jira-spoke.html IntegrationHub Data Sheet: ...