Getting XML parsing error when clicking Incident link in email on ServiceNow Mobile App

[rah dev]

Hi everyone,

I'm facing an issue with an email notification in ServiceNow. When I click on the Incident Number link from the email (especially on the ServiceNow Mobile App), I get the following error:

Has anyone faced this issue before and recommended approach for email notifications, especially for mobile compatibility?

Would really appreciate any guidance or best practices on how to handle this!

Thanks in advance!

[Ankur Bawiskar]

@rah dev 

is this push notification?

is that an OOTB one or custom one?

If my response helped please mark it correct and close the thread so that it benefits future readers.