Give Read and Write Permission on current Request Item to specific users.

CrysZzz
Tera Expert

Hi experts, I have a problem with request item and user permission. In my RITM, I have a list collector variable like this:

CrysZzz_0-1697709517359.png

 

 

I want to let the selected users can read and write on the RITM which they were assigned.

Hope to get the helps. Thank you.

Update: I have created an ACL  to read as below but I just can read on form list, cannot see form detail:

CrysZzz_0-1697709671185.png

CrysZzz_1-1697709706062.png

You can see that form list have already been filtered:

CrysZzz_0-1697709866539.png

But form detail cannot read:

CrysZzz_1-1697709906832.png

 

3 REPLIES 3

GodOfWar
Mega Guru

The best practice is to create an ACL for a certain group of users or role.

 

hit the thumbs up button if this helps. 

Ankur Bawiskar
Tera Patron
Tera Patron

@CrysZzz 

what do you mean by selected users?

RITMs are being worked upon by internal users and then agents work on catalog task

What's your business requirement?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, as you can see on my attached image, I have a variables name "assign_to", I want to let all users who have been added to this variable can edit on my record. And make sure that users just can edit on the record which they were assigned.