Glide AJAX is not working ( from a catalog client script)

[Gal1]

Hi Experts,

My goal is to be able to call a server script with glideAjax from a catalog client script, which related to a record producer. right now I'm getting null as an answer (from the glideAjax) and also my logs on the script include are not executed. 

Please help, what am I missing?

record producer:

catalog client script : 

script include:

[Kieran Anson]

var symptom_category = g_form.getValue('subcategory');
var gaSymptomCode = new GlideAjax('sn_customerservice.IND_Symptoms_tst');
gaSymptomCode.addParam('sysparm_name', 'IND_Symptom_code_RP_function');
gaSymptomCode.addParam('sysparm_symptom_category', symptom_category);

gaSymptomCode.getXMLAnswer(getAnswer);
function getAnswer(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
alert(answer);
}

The above is invalid code getXMLAnswer natively calls to the answer attribute, doing it twice will result in an invalid object. The below will work to generate an alert message based on the response.

I've used "new_value" as your script is running onChange of the category variable so you don't need to seperately use g_form to get its value.

var gaSymptomCode = new GlideAjax('sn_customerservice.IND_Symptoms_tst');
gaSymptomCode.addParam('sysparm_name', 'IND_Symptom_code_RP_function');
gaSymptomCode.addParam('sysparm_symptom_category', newValue );

gaSymptomCode.getXMLAnswer(function(response){
alert(response);
});

[Gal1]

Hi Anson,

I tried it also and it didn't help. 

Thanks

[Harsh Vardhan]

Quick testing.

Can you try to create a script include in global scope and set accessible for all application scope. 

Also best practice,your function name should not be so long. 

[Gal1]

I tried it. it didnt help

[Harsh Vardhan]

Hmmm.. Can you try this way?

Create new script include and client script. 

Just add log and return "hello" from your script include . 

then check the log and see if its coming or not.