glide.email.outbound.max_body_bytes - cannot locate

[kristenankeny]

We're running into an issue where we have error logs being emailed and tickets created in our system. The error logs are quite long and when subsequent emails are triggered for the incident, they fail to send because they exceed the limit in glide.email.outbound.max_body_bytes. However, I cannot find this property to change it.

[sachin_namjoshi]

You can search with name contains "glide.email.outbound.max_total_attachment_size_bytes" in sys_properties table.

Please note that his property is available from FUJI release.

Email Size Limits - ServiceNow Wiki

Regards,

Sachin

[kristenankeny]

Hi Sachin,

I did search the list, but it's not there. From this doc, it looks like I have to add it manually to change the value? Can anyone confirm that's right?

Message body size limit properties

[sachin_namjoshi · Accepted solution]

Hi Kristen,

If you don't have this property, then you can create manually to change value.

Regards,

Sachin

[kristenankeny]

Thanks!