Global Search Displaying sys_id for Title

Laurie Marlowe1 · ‎09-28-2017

Hello,

We have added a custom table for Service Requests. When using global search, the sys_id appears in the Title. How do you change this? I was unable to find any documentation on where to make the change for what you want to display as the Title for each ticket.

Thank you,

Laurie

diogo_ramos · ‎10-04-2017

Hi Laurie,

We upgrade to Jakarta yesterday and today we faced the same issue but for incidents, the short description wouldn't show and instead the sys_id, to fix this what I did was deleting existing text_search views for incident, create a new global one with the same name text_search (via list layout) and added the short description field after the number field ( the wiki says: Global search uses the first string field in the text search view that is not the number field.) , I didn't need to change anything in the property glide.ui.text_search.view to make this work, it was empty for me already.

Hope it helps.

Cheers,

Diogo

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Chuck Tomasi · ‎09-29-2017

Very odd. If the display value is number, that's what should be showing up on the search.

What release of ServiceNow is it (include patch if you can.) I can see if I can reproduce it.

Laurie Marlowe1 · ‎09-29-2017

We are on Jakarta, patch 1, hotfix 1

Thanks,

Laurie

Chuck Tomasi · ‎09-29-2017

Hi Laurie,

I'm trying to reproduce this. I created a u_service_request table extended from task and added a record in there. I've done a search, but the table doesn't show in the results. I've gone over my Jakarta global search info and don't see anything explicit where I have to add it to the search. Just checking if I missed something.

Laurie Marlowe1 · ‎09-29-2017

Hi Chuck,

Did you add the table to Text Search Groups, under Task?

Chuck Tomasi · ‎09-29-2017

Thanks Laurie. I knew I was missing something.

The good news is that I was able to reproduce it. This appears to be a genuine bug. Time to call in the support crew and open an incident so they can get it noted as a PRB.

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