Global Search Displaying sys_id for Title

Laurie Marlowe1 · ‎09-28-2017

Hello,

We have added a custom table for Service Requests. When using global search, the sys_id appears in the Title. How do you change this? I was unable to find any documentation on where to make the change for what you want to display as the Title for each ticket.

Thank you,

Laurie

diogo_ramos · ‎10-04-2017

Hi Laurie,

We upgrade to Jakarta yesterday and today we faced the same issue but for incidents, the short description wouldn't show and instead the sys_id, to fix this what I did was deleting existing text_search views for incident, create a new global one with the same name text_search (via list layout) and added the short description field after the number field ( the wiki says: Global search uses the first string field in the text search view that is not the number field.) , I didn't need to change anything in the property glide.ui.text_search.view to make this work, it was empty for me already.

Hope it helps.

Cheers,

Diogo

View solution in original post

Chuck Tomasi · ‎09-28-2017

Ensure your new table has one field set with the display field set to true. This is the "display value" of that table. If none is specified, (and it doesn't have a field called name, u_name, number, or u_number) the sys_id is used.

You can set the display field from the dictionary entry for the field you want to use as the display value.

Laurie Marlowe1 · ‎09-29-2017

Hi Chuck,

There is only one field with display set to true, and that is the number field.

Any other ideas?

Thanks,

Laurie

Chuck Tomasi · ‎09-29-2017

Does your query look similar to Michael's shown above? Curious, why it says "Service Request". Can you verify that's the sc_request table? It's obviously extended from task, but just curious if it was simply relabeled.

Laurie Marlowe1 · ‎09-29-2017

We have a custom table called Service Request. Our organization did not want to use the Incident form for Service Requests, as they don't use Category/Subcategory. So this is not the sc_request table. It is a custom table extended from task.

Thanks,

Laurie