Hello all,
i am struggling with the adjustment of the global search. It is possible to search requested items by the number, but we are also using a correlation ID for some records, which is impossible to find in the global search.
Here an example of how the form looks like:
the correlation ID is on the task table.
I have tried following steps:
- add a new search group for only requested items
- created a new search source together with a new config search source (2m_search_context_config_search_source.list)
- i followed all steps in this link: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin...
In the search group table exists an entry called "task", which contains all task tables, including task and requested items. Now what i find strange is, that also when i deactivate the "task" entry it is still possible to search and find tasks in the global search. The same is in my PDI.
We are using QuickStart, which is making it difficult to do a lot of adjustments in the instance. Could this be the problem here? Although the deactivating of this "task" entry is also not bringing any change in my PDI, but in the PDI it is possible to find requested items by their correlation ID.
Could you please help me or point me to where i can expand my research?
Thank you all in advance!
Hi @lmao,
Please follow the below to create global search for Correlation ID field in Request items
Step1: Go to Filter Navigator -> search List and click on it
Step2 : click on new and select table as per screenshot and select view as Text Search and add correlation id field
step3:once configured you can search in Global search with Correlation ID you can view results
example result :
Thanks and Regards,
Chiranjeevi🇮🇳
Please mark as Correct Answer/Helpful, if applicable.
hello and thank you for your answer. i have followed the instructions but unfortunately it also didnt help. When i was adding the correlation id field to the list, it was a string field and not a reference field. So i had to fill correlation_id there manually. Is that supposed to be like that?
