global text search is not showing users*

[Vimal Priya]

Hi All,

When I searching with the userid ,Users is empty in global search in prod intance but same displayed in DEV instance .What might be the issue?

Any suggestions!

[Vimal Priya]

Hi Abdul,

Unable to list down all users.

It is set to true and no roles has been set up for the property .

Also ,sys_user dictionary has the Text index true.

[AbdulAzeez]

I would recommend you to crosscheck your dev & prod instance search groups is both are configured same or not.

Since you are not able to view the user records please check People & Pages record and check is there any roles restriction and whether search checkbox is true or not as shown below:

[AbdulAzeez]

Vimal,

I would request you to go through 5.1 once, although it is prod instance i would recommend you to cross check with your leads before indexing:

https://wiki.servicenow.com/index.php?title=Administering_Zing_Text_Search#Indexing_a_Single_Table&g...

[HarshTimes]

Hi VimalPriya

Cross check if the property glide.ts.widget.top_search_tables contains the user table or not.

[Vimal Priya]

@Harshtimes,

Both DEV and PROD has same list of tables.whereas DEV returns users list under people &places and no values returns for people &places in Prod.