Global Text search not searching inactive records

[mcclain]

Hi Everyone,

While i am searching with short description in global Text search. I dont see any inactive records, How can I change this and extend short description search to inactive records?

[Gurpreet07]

This is configured in search groups

Administering Global Text Search - ServiceNow Wiki

[Shishir Srivast]

Hello,

Can you please check what is condition given on that particular table to be searched, please navigate to System Definition > Search Groups and check that.

Reference: Administering Global Text Search - ServiceNow Wiki

[Kalaiarasan Pus]

There is a very good reason performance wise why inactive records are masked from global search. My advice would be to not do this and instead provide a custom module to search closed records if not already available for the application.

I would also ask to create a support ticket and take the advice from ServiceNow on this before taking further steps. This is just my suggestion and I will leave it up to you, to decide and act accordingly.