Global UI Policy Only Working on Default View?

[richelle_pivec]

I have a UI Policy on our Intranet form that basically makes several fields read-only when the Incident State field is "Closed." It works great on the Default View of the Incident Form, but doesn't work at all on other views.

I tried creating a different UI Policy in our Dev instance and having just the "Incident State" field in case it wasn't working because I had fields listed that weren't on the view. That did not work.

I tried unchecking Global and adding two view names in, that did not work for either of them (and broke that it was working for the "Default_View").

I tried moving the Global Field from the "When to Apply" section to the "Default" section of the UI Policy form. That didn't work either.

Any thoughts on what would keep it from working on certain views if Global is checked?

Here's how it looks right now:

Thanks,

Richelle

[richelle_pivec]

Good to know!

Alas, we are on UI11 until early next year (when every computer here will finally be off of XP/IE8). I am looking forward to Helsinki!

[Chuck Tomasi]

The screenshot was the BIG helper!

[Chuck Tomasi · Accepted solution]

In order for the UI policy to work, the fields involved Active, and Incident state MUST be available on all views.

Also, no other view specific UI policies should be working on those field conditions as well..

Reference:

Creating a UI Policy - ServiceNow Wiki

[richelle_pivec]

That was it. I had the Active field on the Default View, but not on the other one. It works when I add the Active field to the View (making it read-only to all but Admin, of course).

Thanks much,

Richelle

[Chuck Tomasi]

Glad you've got it addressed. I have been caught by that on UI policies and client scripts before too!

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Thank you