Grant Read Access to Script Include in Global Scope But Records in a Scoped Application
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yesterday
Hi,
I created a script include in the Global scope.
I created a Restricted Caller Access Priviledge record to grant read access for the script include so that it can read records in the Interaction table that are in the 'HR Service Delivery Virtual Agent Conversations' scope.
The issue is that the script include has read access to the Interaction but it does not have read access to the interaction records in the 'HR Service Delivery Virtual Agent Conversations' scope.
Does anyone know what I am missing?
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yesterday
*Interaction table
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yesterday
Also FYI 'all application scopes' can 'read' to the Interaction table is selected.
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yesterday
Hi @jdog47 ,
Access is always allowed for tables and script includes set to Caller Tracking regardless of the status set on this record.
This implies that if the target application’s Caller Access Policy is set to “Caller Tracking”, RCAP entries don’t override it ,the system still enforces caller tracking rules.
so ,
Create a Script Include in the HR Service Delivery Virtual Agent Conversations scope
Mark it as Accessible from other applications (Client Callable).
