Granular delegates

Ranjani11
Tera Contributor

‎03-03-2025 08:22 AM

Hi,

 

i am looking for some help in understanding the  granular delegates concept.

 

Trying to figure if approvals show up for granular delegates too similar to delegates in ‘approvals’ oob widget on portal.

 

if yes, is there any configuration required or what is the expected behaviour of granular delegates. How are they expected to approve them (view)

 

0 Helpfuls
  • 361 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-03-2025 01:09 PM

Hi @Ranjani11 

We implemented this for our customer a while back, and as far as I remember, yes, the delegatee will be able to see the approval in tabs just like the original approver. 

It's best to test this in a PDI first to confirm.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls