Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Granular delegates

Ranjani11
Tera Contributor

Hi,

 

i am looking for some help in understanding the  granular delegates concept.

 

Trying to figure if approvals show up for granular delegates too similar to delegates in ‘approvals’ oob widget on portal.

 

if yes, is there any configuration required or what is the expected behaviour of granular delegates. How are they expected to approve them (view)

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @Ranjani11 

We implemented this for our customer a while back, and as far as I remember, yes, the delegatee will be able to see the approval in tabs just like the original approver. 

It's best to test this in a PDI first to confirm.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************