GRC- Issue Grouping in Workspace
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08-01-2025 07:43 PM
Hi ,
I'm facing an issue with grouping the issue in workspace , In the native view its fine .
But in Workspace when I select the issue no button or list .
when enable the property :Advanced issue grouping functionality
then Group button shown in the workspace but there is an issue a new option also added Standlone.
i don't want that option as normal create / existing option only needed those options are showing in native view grouping.
@Dr Atul G- LNG
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08-02-2025 02:02 PM
Hi @Arun_Manoj
I need to install the GRC plugin in my PDI. Could you please share the Workspace screenshot so I can check and update you?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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08-03-2025 04:09 AM
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08-04-2025 05:46 AM
Hi @Arun_Manoj
Greetings!!
Sorry, I missed your message. Thanks for sharing the screenshot.
I can see the group option in the list view, and I believe this is the expected behavior.
When the property "Advanced issue grouping functionality" is enabled, the Group button appears in the workspace, but it also adds a new option called Standalone.
Atul: This new option allows creating an issue from the list view instead of the portal.
I don’t want that option; I prefer to keep the normal create/existing options visible, as they appear in the native view grouping.
Atul: You need to deactivate or hide that UX declarative. I would not recommend making changes here since modifying the workspace is complex and can create technical debt.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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