GRC- Issue Grouping in Workspace

Arun_Manoj
Mega Sage

Hi ,

 

I'm facing an issue with grouping the issue in workspace , In the native view its fine .

Arun_Manoj_1-1754102389866.png

 But in Workspace when I select the issue no button or list .
when enable the property :Advanced issue grouping functionality
then Group button shown in the workspace but there is an issue a new option also added Standlone.
i don't want that option as normal create / existing option only needed those options are showing in native view grouping.
@Dr Atul G- LNG 

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Arun_Manoj 

I need to install the GRC plugin in my PDI. Could you please share the Workspace screenshot so I can check and update you?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Arun_Manoj_0-1754219387950.png

 

Hi @Arun_Manoj 

Greetings!!

 

Sorry, I missed your message. Thanks for sharing the screenshot.

I can see the group option in the list view, and I believe this is the expected behavior.

When the property "Advanced issue grouping functionality" is enabled, the Group button appears in the workspace, but it also adds a new option called Standalone.

Atul: This new option allows creating an issue from the list view instead of the portal.

I don’t want that option; I prefer to keep the normal create/existing options visible, as they appear in the native view grouping.

Atul: You need to deactivate or hide that UX declarative. I would not recommend making changes here since modifying the workspace is complex and can create technical debt.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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