Grey out "No longer Required" option from the Approval drop down "Action on selected rows"

[Community Alums]

Hi @Ankur Bawiskar / @Anand kumar / @Amit Gujarathi 

I have a requirement to grey out/hide "No longer Required" option from the Approval drop down from "Action on selected rows" and this should be hidden only to tickets generated from a particular catalog item. How can I achieve this? Any suggestions would be greatly appreciated. Here is the screenshot of the requirement. I have to hide "No longer Required" option which is highlighted in yellow for tickets generated from a particular catalog item. Please guide me.

Thanks,

Saran.

[Ankur Bawiskar]

@Community Alums 

you will have to update the OOB UI action

what did you try so far?

[Community Alums]

Hi @Ankur Bawiskar 

I could not find any reference related to this requirement as this flied "No longer required" should be greyed out for tickets generated from a specific catalog item. Could you please help me out with this requirement?

Thanks,

Saran.

[Community Alums]

Hi @Ankur Bawiskar 

I could not find any reference related to this requirement as the field 'No longer required' from action on selected rows should be greyed out for tickets generated from a specific catalog item. Could you please help me out with this requirement?

Thanks,

Saran.

[Ankur Bawiskar]

@Community Alums 

If you are unable to find it in UI actions or List context menu then it is coming from platform and you cannot hide it.

You can try to use UI script or onLoad client script and use DOM manipulation but it's not recommended.

Please inform this to your customer.

If my response helped please mark it correct and close the thread so that it benefits future readers.