I want to change the status to Closed when the status changes to Resolved.

[Kentaro Numata]

Hello, It's Kentaro.

I tried two types of Filter Conditions in business rules.
But the Action is not executed.

Filter Conditions 1

Filter Conditions 2

Action

Please let me know if there are any mistakes

Thannks,

Kentaro.

[AnveshKumar M]

Hi @Kentaro Numata 

This has to be handled a bit different, along with state we need to set few other fields and I feel it should be done through script. Please change your BR and Advanced one and before - update, like the one shown below.

Advanced : True

When: Before

Update: True

Condition: State :: Changes to :: Resolved

And in the script field in Advanced section, use the following code,

(function executeRule(current, previous /*null when async*/ ) {

    current.incident_state = IncidentState.CLOSED;
    current.state = IncidentState.CLOSED;
    current.active = false;
    current.closed_by = current.resolved_by;

})(current, previous);

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[AnveshKumar M · Accepted solution]

@Kentaro Numata  If you want to do it without script, you can do so, but closed by field will not populate. See the below screenshots.

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[Kentaro Numata]

Hello.

Thank you so much!!!!!!!!!!!!

I was able to implement it!!!

Thanks,

Kentaro.