Grey out "No longer Required" option from the Approval drop down "Action on selected rows"

[Community Alums]

Hi @Ankur Bawiskar / @Anand kumar / @Amit Gujarathi 

I have a requirement to grey out/hide "No longer Required" option from the Approval drop down from "Action on selected rows" and this should be hidden only to tickets generated from a particular catalog item. How can I achieve this? Any suggestions would be greatly appreciated. Here is the screenshot of the requirement. I have to hide "No longer Required" option which is highlighted in yellow for tickets generated from a particular catalog item. Please guide me.

Thanks,

Saran.

[Community Alums]

Hi @Ankur Bawiskar 

I found 2 UI actions in name of 'No longer required' is there any way to achieve this requirement by configuring in UI visibility? Please guide me. Belo are screenshots for your reference.