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Grey out "No longer Required" option from the Approval drop down "Action on selected rows"

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‎11-16-2023 10:14 PM

Hi @Ankur Bawiskar / @Anand kumar / @Amit Gujarathi 

I have a requirement to grey out/hide "No longer Required" option from the Approval drop down from "Action on selected rows" and this should be hidden only to tickets generated from a particular catalog item. How can I achieve this? Any suggestions would be greatly appreciated. Here is the screenshot of the requirement. I have to hide "No longer Required" option which is highlighted in yellow for tickets generated from a particular catalog item. Please guide me.

 

saran20_0-1700201450060.png

 

 

Thanks,

Saran.

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In response to Ankur Bawiskar

‎11-20-2023 07:24 PM

Hi @Ankur Bawiskar 

I found 2 UI actions in name of 'No longer required' is there any way to achieve this requirement by configuring in UI visibility? Please guide me. Belo are screenshots for your reference.

 

Preview file
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Preview file
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