greyout choice option on a variable

[sola2]

on an order guide (new hire)  i have a catalog item that has a choice variable with 2 options, when that catalog item is being used in the order guide i need one of those choices to be greyed out. How can i archieve that?

[Dr Atul G- LNG]

Hi @sola2 

I’m not sure this is doable, as an Order Guide is nothing but a collection of Request Items. If you make any change at the item level, it will impact it everywhere.

[sola2]

@Dr Atul G- LNG would i need to create a separate catalog item for the order guide just for that?

[CN-L]

Not a directly resolution but would this help at all?

https://www.servicenow.com/community/itsm-forum/hide-variable-when-item-is-part-of-an-order-guide/m-...