Group sys_id Issue across environments

Kanna12
Tera Expert

‎03-28-2024 05:38 PM

Hello Every one,

 

I have approval group been using in workflow. I configured group sys_id in sys_properties. It is working fine in dev instance.
When i move the changes to test environmnet sys_id is moved and i export the group from dev and imported to test environmnet. When i imported to test, group sys_id is not matching with dev group sys_id.
I am going and configure the sys_id manually in sys_properties in all environmnets.

It is not best practice to use different sys_id in environment to environment.

Please give an inputs how to get same group sys_id in across all environmnets?

 

I appreciate your help!

 

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Kanna12
Tera Expert

‎03-28-2024 05:43 PM

My organization allowing to import excel file not xml.

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Harish KM
Kilo Patron
Kilo Patron
In response to Kanna12

‎03-28-2024 06:04 PM

Hi @Kanna12 when your importing excel file, it will give you different sys id which is causing the issues, The best practice is to run a scheduled import sets which will retrieve all the groups from PROD to lower instance.

Refer this https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/import-sets/task/t_...

Regards
Harish
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