Groups and Update sets

paradise624 · ‎03-09-2021

Hi All,

Question: I added a role to a group however I noticed that the role did not get captured in the update set.. Is there a way I can have the role that was added to the group be captured in an update set so I can move it to the next environment.

Thanks!

Allen Andreas · ‎03-09-2021

Hi,

There's a utility that is commonly used on the ServiceNow share site: https://developer.servicenow.com/connect.do#!/share/contents/9824957_add_to_update_set_utility?t=PRO... to assist with this, but normally, per out-of-box design, this information is not captured in an update set.

You would simply need to export that record via XML, for example, and then import that via XML to the other instance.

This is the same out of box for groups, group members, etc. Essentially all data records like that, unless you use the share utility I mentioned above.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Dr Atul G- LNG · ‎06-30-2025

Groups are data so it will not get captured in Update set.

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VyshnaviA · ‎06-30-2025

Groups are not captured in update set.
I should import manually right ?

Dr Atul G- LNG · ‎06-30-2025

yes thats correct. Do via XML.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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