so simply we have a bunch of incidents and requests, all of them have different priorities. but, all the incidents/requests must have a Priority of 2 if submitted during the weekend. i know i can do that by applying a couple of business rules but i w...
Hi all, I am tasked to research a future story on asset management, the goal is to find a way to populate fields on asset management form with data from spreadsheets uploaded. Long story short, I would like my Asset Owners to upload an excel spread...
Hi,We have a catalog item with a variable "required_date" which we would like to map to the Due Date field on the catalog task that gets raised. However the required_date variable is type date, and the due_date field on sc_task table is type date/tim...
We are trying to understand how the article expiring process and its extension is working in OOB. We have noticed that in Paris, OOB notification is available to trigger notification to article author if the article in going to expire in one month. B...
Hi Everyone, I am trying to modify the value of Pending Reason field (u_pending_reason) in a task in an OnChange Client Script.I use below code:g_form.setValue('state', '-5'); // set "state" field to "Pending" g_form.setValue('u_pending_reason', 'Wai...
Hello all, I'm just looking to adjust the record that the email_client pulls in when you email out from a record.For example, I enabled the email_client in sctasks (Configure > Dictionary; record type collection; email_client=true in attributes.)Howe...
So i have this requirement that i am not able to figure out i have this catalog item request for. What i need is, when a user logs into the form, it will detect their locationand base on their location i need to search for the title Managing Partner ...
Hello,I'm finding difficulty getting windows title name correct for my portal. For my EN and FR both I'm getting Windows title with %name. The issue persists only within the SC Catalog items 4th selection. I checked with Dynamic Page variables and i...
Hi All, When we open the HR case and when go to the right top in that email section is there , can you tell me in which table we will create email template Thanks,Chandan
When I am logged in as admin it is working fine any ideas on why this user can not see it user does not have an itil license but this never was an issue in the pastonly difference is it is filtering on a custom field which should also not be a probl...
I am trying to bulk import - close tickets adding work notes. Since I am the one importing it shows those work notes are by me in the Activity stream. Is it possible to show ticket assignee name instead of mine?
Hi all,My requirement is, When I submit the requested item, an approval is needed to create for manager (Holder) and that request is needed to automatically get approved. Please let me know if you have any idea regarding this. Thank you.
Hi, I am running Fix Script whoever runs the fix script it is updating on the user name who updated the script. I want to display it as system Can anyone please help me how to do this ? I know we can use "autoSysFields(false);" but it is disa...
hello everybody.Could you help me with how the Password Reset Windows Application plugin works?I performed the installation on my development instance but no executable (EXE) appeared. Reading the documentation, it seems to me that as soon as I insta...
Hi All, Can someone please help me with the catalog client script? I have two field 1) select_the_type_of_access_required 2) u_description I need an on change catalog item script when I select the "type of access" the description should auto fill i...