Guest form and login widget

Fadi Haddad
Tera Contributor

‎10-05-2018 10:14 AM

Hello everyone,

I am new to ServiceNow and I am in training. Call me a rookie if you want but we all have to start somewhere. But I am an expert at programming/coding. Anyways back to the point, after checking other universities websites. I came into one from Harvard University. 

Their page is https://harvard.service-now.com/ithelp?id=submit_ticket  

I like how they created the Guest form for those who are not logged in and an alert to sign in if you have an account.

This is the point where I am figuring out where to start, I tried to clone the ticket form and to create it for a guest but I am unable to see the fields nor edit them.

Is there an instruction where I can do similar to Harvard's guest form and login widgets? (If it is a widget)

Hope to get some infos. Thanks!

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Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

‎10-05-2018 03:36 PM

When  it comes to public (none logged in) there is a nice way of doing it at least in London. Earlier it was some work to get all the access done if I don't remember wrong. but now you have a field on the variable to do this and that field is called role. If you set the value here to public the field should show up for you.

 

//Göran

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Fadi Haddad
Tera Contributor
In response to Goran WitchDoc

‎10-08-2018 09:07 AM

What I'm trying to do is..

 

One link - (Create incident ticket)

If the user isn't logged in and clicks on that link, it will lead to Guest Form ticket (which I need to create a form for guest, I am unable to create a form)

 

If the user is logged in and clicks on that link, we have a form for that so it will lead to that. 

 

Advice how to do this?

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