Guidance Needed for a Beginner Transitioning to ServiceNow Administration and Development
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
5 hours ago
Hello Everyone,
I am new to the ServiceNow ecosystem, but I have several years of hands-on experience with PHP, HTML, CSS, and JavaScript.
I’m excited to shift my career toward ServiceNow, yet I am unsure how to design a clear learning roadmap that takes advantage of my existing web development skills.
Could you please guide me on:
The best starting point for a ServiceNow newcomer with a web development background
Key certifications or learning paths that are most valuable in today’s job market
Recommended resources, courses, or real-world projects to build practical experience
Tips to move toward a ServiceNow Developer or Administrator role
Any advice, recommended study plans, or personal experiences would be greatly appreciated.
Thank you in advance for helping me navigate this new journey!
Best regards,
Muhammad Ali
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 hours ago - last edited 4 hours ago
These are some important certifications for this fist moment
- Certified System Administrator (CSA) – Mandatory entry-level. Covers platform basics.
- Certified Application Developer (CAD) – Perfect for your coding background; focuses on building custom apps, script usage, and Service Portal.
- ITSM Certification (optional but in high demand) – Adds business value to your technical skills.
- Later: CIS (Certified Implementation Specialist) in ITSM, HR, CSM, or other specialties depending on your career direction.
Market Value Tip: Right now, CSA + CAD + ITSM is a combo for developer/admin roles.
i suggest start with this path courses
CSA
CAD
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
Hi Rafael Batistot,
Thank you so much for taking the time to share such a clear certification path and market tips—it is incredibly helpful for someone like me who is just starting out.
I’m very interested in pursuing remote opportunities in ServiceNow development/administration in the future.
Could you please share your insights on:
How to find and qualify for remote ServiceNow roles (platforms, networking tips, etc.)
An approximate learning timeline to become job-ready after starting the CSA path
How long it usually takes to reach a level of practical expertise where one can confidently handle real projects
Your guidance on these points would mean a lot as I plan my next steps.
Thanks again for your valuable advice!
Best regards,
Muhammad Ali
