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use AD Groups for targeting audience

Kass3m
Tera Expert

Can ServiceNow AD groups be used for targeting audiences in portal or Knowledge Articles?

3 REPLIES 3

palanikumar
Giga Sage
Giga Sage

Is the Group synced with ServiceNow group? If synced, then you can take the Group from sys_user_group table and use it. 

Thank you,
Palani

yes, we have the groups synced. 

If the groups are already synced to ServiceNow then you can create a dynamic condition like below and add all the users to the recipient list:

palanikumar_0-1758725530549.png

 

Thank you,
Palani