Hi team,
Guided tour designer is not launching for ticket page, when it is submitted from the Service portal?
I am facing an issue with an already existing tour for the standard ticket page in the service portal.
1. Below are the screenshot for Guided tour parameters for the ticket page:
2. Below screenshot is the designer view. Error message is displaying instead of the service portal ticket page view. (Refer )
3. Below is the service portal ticket page view
Any quick response/suggestion is highly appreciated.
Thanks.
Hi,
1. It looks like in the 'Additional URL Parameters' you are pointing to a table starting with x_; can you check if that is pointing to a correct record, meaning, if you open up a record under that standard_ticket page with the same Additional URL Parameters in the portal, does it open up fine?
2. If not (there is actually no records to be displayed with that url in portal from step 1), try modifying the 'Additional URL Parameters' to something similar to the below:
table=incident&sys_id=<valid sys_id of an incident record>
3. Scroll down to the 'Guided Tour Steps' section
4. Personalize the list view, by adding the 'Options' field (see attached screenshot)
5. Validate that the page id is mentioned correctly there. For instance, if the page id is 'standard_ticket' but your url is populated with just 'ticket' then make sure to update each of the step options as follows:
a. Change: id=ticket to id=standard_ticket
