Guided tour setup showing error "Tour ended because the next step was not found".

[Tanmay Karankar]

Hi Experts,

I am getting an error "Tour ended because the next step was not found" on portal guided tour. And when I tried to edit step in guided tour showing error "Placement options are unavailable for hidden step." And when I am trying to click on step to see the tour text which I have configured its showing "This callout preview is hidden in this view". Find the attached screenshot for the reference. Please suggest here. Thanks in advance!

[Omkar Kumbhar]

Hello @Tanmay Karankar ,

Please find the below links which will be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859381

https://www.servicenow.com/community/developer-forum/cannot-create-guided-tour-on-service-portal-in-...

Thank you,

Omkar

[Tanmay Karankar]

Hi @Omkar Kumbhar ,

Thanks for the reply. I tried but didn't work. Any other suggestion?

Thanks,

Tanmay