Guided Tour

[namitakharade]

Hello All,

I have created a Guided Tour on incident page.

What can be done in order to play the guided tour on the new incident form only (clicking on create new) and not on the already existing records?

Suggestions and Help appreciated!

Thanks in advance,

[Akash4]

Hi Namit,

I created a demo guide for incident table. It is working only on creating a new one but not on the already existing or open records. Let me know if you have given any other additional conditions for this case.

Regards,

Akash

[namitakharade]

Hi Akash,

Just filled these details on the guided tour form. Can you please check from your side and let us know if you have done any additional configurations for that.

[rohitsengar]

Hi Namita,

If you want to create tours on already created incidents (or problem or any other record), there are 2 methods,

1. For existing tours in context field (or for new tour, in create tour page, application page name) you can mention sys id like incident.do?sys_id=<incident_sys_id> for example, incident.do?sys_id=1c741bd70b2322007518478d83673af3
2. You can start the tour on incident_list page and then put a step on that particular incident link you want to open (with trigger as click) then click on that incident to open it in form view and then continue your tour there onwards.

Let me know in case this doesn't resolve your situation.