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Guided Tours for Unauthenticated Users

James Aina1
Tera Contributor

‎01-09-2024 08:33 AM

Has anyone tried making Guided Tours available for Unauthenticated Users on a Public Service Portal? 

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Maik Skoddow
Tera Patron
Tera Patron

‎01-09-2024 07:19 PM

Hi @James Aina1 

unfortunately this is not possible. ServiceNow needs a logged-in user to relate some individual values to a certain user. And also the tour trigger is related to a certain user or a certain role.

Maik

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