Guided Tours with conditions?

Florian11
Kilo Sage

Hello,
I would like to know, if it is possible that Guided Tours are only triggered/available if certain conditions are met on the record?
In my example, I would like to start a Guided Tour in the portal on the ticket page if the record has at least one comment, otherwise the tour makes no sense here. In the Guided Tour there is an option field that can be filled with JSON attributes, but I have not yet been able to find out which values are permitted.

 

1 REPLY 1

Community Alums
Not applicable

Hi @Florian11 ,

Condition based is unfortunately not possible as per me, 

Each callout in a guided tour step has a defined action that triggers the next step to occur. You specify the trigger for each callout. Only applicable triggers appear based on the UI element the callout points to.