Hi @anvitha ash ,
After your hardware asset refresh request is approved, the following events happen:
- The Source Request flow is triggered to source new assets.
- In the Catalog Tasks tab, a catalog task is created for the procurement of the new hardware asset.
Refer this : https://www.servicenow.com/docs/bundle/washingtondc-it-asset-management/page/product/hardware-asset-...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
Hi @anvitha ash ,
1. If task not generated in the request then, Please check the workflow and the conditions that are fulfilled when you submit the request by clicking the "Show workflow" related link from current request record and try to fulfill all condition that are generates the task.
2. If task is not created in the RITM then check the "Flow context" from the related link of RITM record. And if it waits for any condition then try to fulfill it. ex. set RITM field values - sourced = true, received = true, etc.
OR also check for other logic present behind this.
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
-------------------------------------------------------------------------
Hello @Runjay Patel
In flow it is waiting for 3rd step to be complete. Sourced = true is the condition. How can I evaluate this condition in RITM
