Has Anyone implemented Save as Draft functionality for Record Producer??

vhari2
Tera Expert

‎05-23-2019 08:09 AM

I have a requirement to save the ticket in draft state as user should be able to come back to the ticket and complete all the fields before submitting. 

 

Please let me know if anyone implemented this and suggest me on how to achieve this

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎05-27-2019 07:44 PM

This is available with wish list feature.

 

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-managem...

 

Regards,

Sachin

vhari2
Tera Expert
In response to sachin_namjoshi

‎05-28-2019 06:24 AM

This is for a record producer and not Catalog item. There is no cart here . I believe that feature is only for catalog item

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sachin_namjoshi
Kilo Patron
Kilo Patron
In response to vhari2

‎05-28-2019 08:20 AM

Save as draft for record producer isn't available till Madrid.

But, You can better prefer Wizard instead of record producer. In Wizard you can create a set of panels &data's provided will be carried forward to a particular table via record generator. 

 

https://www.youtube.com/watch?v=WUjJsSOmWtU

 

Regards,

Sachin

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