How to add other field on pop up for Resolve
Unable to add a custom field "resolution category" to the pop-up of the Resolve button on the incident in the Service operations workspace.
Forum Posts
Resolved! Reference fields do not work on workspace list view
Hello - I have added a new UX List on the workspace when the list view open and when we click on the record nothing is happening, record is not getting opening. Thanks in advancePrudhvi
Calculate the Date/time by using scheduled and timezone
Hi everyone,I have a requirement that i have to update field (Calculatedtime - date/time). we have another field X_date(date type field) we have to take the date from x_date and on the basis of market we need to set the Calculatedtime -9 am market ti...
Clone Exclude / Preserver entries for Table Cleaner [sys_auto_flush] and Archive and Destroy records
Trying to better manage storage in non-prod and prod instances. We have less storage in our non-prod instances. The solution is looking to beProd: more effective archive and destroy rules and additional table cleaner entriesProd: search for and man...
List declarative action only on header?
Is it possible to locate the list declarative actions context menu or record level action?I know the UI actions to placement the action but it's supported only for CORE UI, right?I can see only the list declarative actions in header of the list view....
Knowledge Article feedback
Please help me understand where this popup could be scripted. This pops up when i click on helpful: No I want to make this details textarea mandatory.
"Download all attachments in a single zip file" customization is creating issue
Hello,I have tried to configure a ui action to download all attachments in a single zip file.I have taken help from servicenowguru : Download Attachments as a ZIP File - ServiceNow GuruI am able to download the attachments in a single zip file but it...
Variables values display in RITM Level
Hi, Variable values are not displaying in RITM level after submitting the request from catalog item.For your reference I have attached a image which shows the empty field in RITM level. Can anyone tell me the client script to achieve the above s...
How to hide a variable set from the Service Portal Catalog - Catalog Item view; based on a ROLE
All I can say is that this has been a frustrating search for a solution. Granted, I am NOT a developer. At one point I had resigned myself to having to create a Business Rule, Catalog UI Policy, or a Catalog Client Script and found that path a bit in...
Setting up parent on standard change request created from incident
I need to populate a reference field on the standard change record with the incident number that triggered the change. The reference field on the change table is called 'Parent' in my case. I have created BR which does not seem to work.
Resolved! "Source table [table_name] already has an active transform map [Map_Name]"
I'm trying to create a Robust Transform Map for an existing data source. When I add a Robust Import Set Transformer, I'm getting an error:Source table [table_name] already has an active transform map [Map_Name] The data source does have active trans...
Issue in Pdf report upload to incident as an attachment
Hi Team, I am trying to upload a PDF to an existing incident and it seems it has an encoding issue, so i cannot see/open pdf from an incident.Test code i am using is as this: Please help me. // Define the Incident record Sys ID to which the attachmen...
Back populate metrics
I recently had a challenge to create metrics for tickets that existed before the metric was defined/created. I was able to achieve this by running a background script checking the audit history of records and inserting the metric based on when the ti...
Permissions for Hardware Asset Management Success portal
Are they any special permissions in order the see Success Portal in HAM Pro? I am not seeing this option.
How to check attributes on form with users record
I have a task that needs to check the users attributes on a form and see if it matches the user record. if not i need to send a request to update the information.can this be triggered with a business rule and if so what should include to ?
