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Resolved! SOW dashboard opening in platform list view

After Upgrading to Washington DC Patch 3 Hotfix 1, when in SOW, data visualizations are opening in platform list view instead of inside SOW. See screenshot. It's when we are in SOW > dashboard tab > click on 4 it should open a list in SOW, but opens ...

Jenna by Tera Expert
  • 2024 Views
  • 4 replies
  • 0 helpfuls

Resolved! Exclude SCCM data sources from Clone

Washington DC Patch 4Is it possible to exclude SCCM Data Sources when cloning and to preserve existing data?That is, when we clone our Production instance to our Development instance, we do not want to overwrite the SCCM Data Sources that are defined...

mah1 by Kilo Sage
  • 688 Views
  • 3 replies
  • 1 helpfuls

Scripting Help with UI Action and UI Page

Would someone please help with the scripting for a UI Action and a UI Page.We have a UI Action on the 'Interaction table' called "Create Incident"When this UI Action is clicked > it auto closes the Interaction and creates an Incident (this is working...

Su522 by Kilo Sage
  • 718 Views
  • 2 replies
  • 1 helpfuls

How do you redirect a user from one portal to another?

How do we redirect a user from one portal to another? I'm not talking about redirection after logging into the instance. Scenario: We created a new public facing portal so non-authenticated users can submit a form. If an authenticated user goes to th...

e_wilber by Tera Guru
  • 310 Views
  • 2 replies
  • 0 helpfuls

restrict access to attachments on ritm

I am trying to write an acl to restrict attachments for users who are not a member of 3 different groups. Also is the ritm is not assigned to you as the requester, the attachments should be restricted. Members of the groups should be able to rename, ...

DreDay3000 by Tera Guru
  • 1176 Views
  • 8 replies
  • 0 helpfuls

Regarding not able to reach on instance page

hi,  i am here to asking for help the prestigious member of this forum about the problem i am facing right now i am new to this software and started working as developer and after the login when i press the button of start building then  i am  not ab...

mohdasifkhan_0-1719234337980.png

Printing date ranges dynamically in the emails

Hi Team,I have a requirement where I need to print the two dates dynamically in the notifications as below.I want to print the Last Monday (Monday, 17 JUNE 2024) and last Sunday (Sunday, 23 JUNE 2024) from the prior week. Monday, 17 JUNE 2024 - Sunda...

kumar22 by Tera Contributor
  • 353 Views
  • 2 replies
  • 0 helpfuls

Trouble with submitproducer API in scope application

Hello,I have a requirement to create a record producer when a record is inserted to a custom table. I use the submitproducer API. All is working fine in the global application scope (the record producer is created with variables filled). But when i u...

richardphon by Tera Contributor
  • 444 Views
  • 2 replies
  • 0 helpfuls

Enforcing Required Reference Fields on SOAP/REST Calls

I am trying to find a solution to make reference field types on sys_user required when created externally via SOAP or REST call. No issues if no value is passed but if the call sends a value that is not an existing value the field is left blank even ...

fcaruso123 by Tera Expert
  • 370 Views
  • 1 replies
  • 1 helpfuls

Make custom field editable on Knowledge table

Hi,I have a requirement where we have a custom field on kb_knowledge table and if the article is published, still the field should be editable. Name of the field: Interested Partyand Knowledge Advance plugin is activated.  We tried writing an ACL on ...

Abhijeet17 by Tera Contributor
  • 606 Views
  • 2 replies
  • 0 helpfuls

Resolved! Report Assistance - Aggregation?

I've created a report that shows the amount of Contacts registered/created yesterday on Accounts. It's group by Account. What I want to do, is to only show Accounts where 5 or more Contacts were registered/created on yesterday. 

MStritt by Tera Guru
  • 482 Views
  • 2 replies
  • 0 helpfuls