Hello, In Field Service Management application, we have 1 work Order and under that Multiple work order tasks.I am trying to create a Scripted Rest API to POST a comment from POSTMAN to a single work order task in ServiceNow.JSON of the structure wil...
Hi All, We have a requirement where we need to replace the Popular item in portal view to list of categories. I have cloned the page "SC Category Page" and commented related to popular item scripts under server. And trying to replace the table 'sc_i...
I'm using the "Get OAuth Token" UI Action URL on my OAuth 2.0 Credentials (oauth_2_0_credentials) record and it gets the Refresh and Access tokens and creates the entries on OAuth Credentials (oauth_credential) but the Requestor ID (requestor_id) fie...
Hi All, Thanks for looking into my query,I was looking to create a BR to update RITMs state when all its related child task is update to closed complete state. I am using the Below script on BR which is created to Run on Update on the SCTASK table a...
When using an Agent Assist Search Action on an open Interaction, specifically ones related to Catalog Items (Order, Submit, Request) I have a requirement that when the Catalog Item opens a commonly used variable is to be populated with the Opened for...
In the picture left is form's(record producer) portal view with 5 questions and right is variable editor on a target record with only last 3 questions. Unable to determine why the first two questions(1 &2) aren't appearing in the variable editor on t...
Has anyone configured this type of functionality in any environment where emails can be sent from ServiceNow using customer email ids rather than ServiceNow's?I know we can change SMTP, but since we can have only 1 SMTP mail box active (which would b...
I'm working on integrating an application with ServiceNow CRM using the openframe.min.js library, and I need some assistance. My application sends POST message events, and I want to use these events to trigger specific actions within ServiceNow. Spec...
We are currently using the Jira Spoke to integrate our records in ServiceNow to Jira (bi-directionally for updates). Our users would like to be able to change the assignment group on the record in ServiceNow and for it to automatically move it to tha...
Good Afternoon Team, I am running into an issue with my VA where the VA will give me catalog items for a search but when I click on the item I want it gives me the header image and the URL of the image for some reason. Can I get rid of this URL someh...
I'm using two OOTB widgets on my employee centre page - Your Favorites and Relevant for you: One requirement is for those two widgets to appear side by side as separate tabs. Can somebody explain what I need to create two tabs for those different wid...
Hello guys!For a few days now I've been trying alone to overcome the error "Access to Script Include global.CEP_Client blocked from scope: x_1393966_a_a_no_0" and I still haven't succeeded. In the record procuder, I am entering a ZIPCODE and trying t...
Hello,I need to create a change reqest when the ci was in maintenance schedule.Could anyone help to achieve this functionality.thanks,
I created a custom table with few fields and then moved the updateset to higher environment. When done, table's label field shows label instead of the table name. I checked the updateset and found that field label for the table was missing in the u...
Hi All, I have created listview in Workspace for Change Order Task for users Assigned group. Its not showing the column names but we can see the count of the records (snap). This behavior is limited to few of the users. What may be the reason ? Re...
