Hi All,We have an issue where a flow didnot get triggered for a flow though the trigger conditions met . This is happening to few records . Since there are no executions, unable to determine why the flow didnot trigger.trying to push the records via ...
In the sla definition flow is being used but not the workflow
Is there a way to edit the layout or content in My Requests tab?
Is it possible to set Channel on Incident Form as "Chat" ONLY when it is created through Interaction in Service Operations Workspace
I am trying to load data into servicenow from external source and load into a temp table. From there I will be writing a transform map to update another table. Should this be set up as Import Api or inbound integration?
I have my flow set to trigger when a field on the sys_user table changes. That is the only trigger I have and when I test it, it works perfectly. However, when a user record actually is updated (the chosen field value changes), the flow does not get ...
Hello community. I'm having a hard time following various different posts on getting my datetime returned to the html client page. In the Service Portal Widget Editor Page in designer mode, I can show the datetime. But on the html page of the service...
My scheduled Job is kicking this off every 30 minutes. I see the process logs in the event logs (no errors) but my notification is not kicking off. It's getting quite frustrating:var br = new GlideRecord('x_g_dh5_brs_bed_space_request');br.addEncod...
Im using the OOB create incident inbound email and i want to know how to include the users location and other sections of the record to populate some of the incident form. such as location: sys_users locationshort description: subjectdescription: e...
I have an excel sheet that has the ram in GB and I need it covered to MB on the computer cmdb_ci_computer table. The title on the excel is "DEVICE_MEMORY" and the values show as "10GB". I tried the script below but no luck, any advice? (function run...
Trying to cancel a change when the change task gets canceled, it is not working below is the codeBR on change_task table, order 10 triggers when the status is closed canceled var gr = new GlideRecord('change_request'); gr.addQuery('active',true); gr....
Hello everyone, My team created a select box with dynamic options using a onChange Client Script. I would like to be able to store the selected value in a variable and use it to auto-populate other field. I'm struggling to achieve this, any help prov...
Hi all, I have a requirement to setup inbound email actions where the sender is not a user in our ServiceNow instance. I have looked at the conditions and do not see a way to specify an outside email sender in the rules. Doesn't appear to be any de...
Hi All, We are working on changing the approval notifications into Outlook Actionable Message. After adding the "${mail_script:include_approval_actionable}" into our approval notification, approval email is getting displayed in the below format with...
Hi all, we have a requirement where we need to create an incident from SR and vice versa. can someone please help with technical steps with best practice Regards,Amit