Has anyone integrated HP ALM with ServiceNow

[nomemon]

Has anyone integrated HP ALM with ServiceNow?

Whats the best way to get this connection in place?

What are the challenges faced when integrating the two? and what has the experience been?

Any response much appreciated

Thanks!

[BenPhillipsSNC · Accepted solution]

Hi Nomaan,

I found this post:

Integration of HP ALM(QC) 11 with Service Now- Have anybody done this earlier?

Maybe it will be helpful for you.

Mike Kaufman Mar 5, 2014 8:48 PM (in response to jeyanthi)

Re: Integration of HP ALM(QC) 11 with Service Now- Have anybody done this earlier?

I have not personally connected to HP ALM 11 with ServiceNow.   I have looked at the HP ALM Synchonizer before. That is one way to connect to ServiceNow, although I think it might be somewhat complex to implement.

HP ALM 11 can also connect to ServiceNow using a REST API.   I personally would use that method to connect to ServiceNow as both systems support it.

HP ALM 11 REST API (Requires HP Passport)

http://support.openview.hp.com/selfsolve/document/KM997956/binary/ALM11.00_REST_API.html?searchIdent...

ServiceNow REST API

REST Message - ServiceNow Wiki

Hope that helps,

Mike

[BenPhillipsSNC]

If that helps find your answer can you mark it as "correct answer" for future community members? thanks!

[Vishal36]

Yes, several of our customers have integrated HP ALM & ServiceNow using our flagship integration solution, OIM. Here is a one of the use cases:

1. Multiple customers report similar issues related to the product in ServiceNow.
2. The support team identifies these tickets and reports them as a ‘problem’ to the backend team.
3. The development team, using HP ALM, identifies a ‘defect’ in the solution. They add a comment to the ‘defect’ stating that it will be resolved in the next release (and expected date).
4. The support team receives the information as ‘comments’ in ServiceNow.
5. When a new customer logs a ticket asking for resolution of the same defect, the support team immediately responds to the customer stating that the ‘defect’ is being resolved and the customers will have a solution by the next release.

OIM supports the up to 12.55 version of HP ALM & up to Madrid version of ServiceNow. You can ask the OIM team for more details: https://www.opshub.com/request-a-demo/.