User Insights and Experienced Dashboard

LearnerSN
Tera Contributor

‎07-27-2026 04:13 AM

Hi Team, 

 

Please let me know how to achieve user insights and Experienced Dashboards in Servicenow. PFA screenshot.User insights.png

 

Regards

 

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LearnerSN
Tera Contributor
In response to Dr Atul - LNG

‎07-27-2026 04:31 AM

Thank you for replying Atul, agree with you details are not sufficient but I also got this line and everyone is relating this requirement with Happy Signal. 

 

so any idea how we can achieve this?. Also is Happy signal free to activate in Servicenow or does it require any extra license/cost?.

regards

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Dr Atul - LNG
Tera Patron
In response to LearnerSN

‎07-27-2026 04:35 AM

Hi @LearnerSN 

 

Happy Signals is a third-party integration used for surveys.

You can also use the out-of-the-box ServiceNow survey functionality. However, if you specifically need to use Happy Signals, please follow the steps outlined in the provided guide.

 

https://www.happysignals.com/experience-management-for-servicenow

https://store.servicenow.com/sn_appstore_store.do?__hstc=171583295.4a4ef0e62f6333c9e5ad0e71c9b0c3f2....

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Tanushree Maiti
Tera Patron

‎07-27-2026 04:54 AM

Hi @LearnerSN 

 

Leverage User Experience Analytics (UXA) and Platform Analytics to achieve user insights and experience dashboards in ServiceNow. You can monitor user behavior, configure custom experience dashboards, and review implementation strategies shared by peers.

Getting Started with User Experience Analytics – Platform Analytics CoE

https://www.youtube.com/watch?v=jyQayDzzxK8&t=331s

https://www.youtube.com/watch?v=_6XMRgAaRJk&t=96s

 

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