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Has anyone integrated with Cisco Contact Center?

kevinfrost471
Mega Expert

‎05-17-2016 12:01 PM

We are an MSP and a Cisco Gold Partner and a lot of our clients have UCCE or UCCX - has anyone done any integration to Cisco Voice products?    

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RahulMishra01
Tera Contributor

‎08-11-2023 02:53 AM

Hi @kevinfrost471 ,

 

Suggesting another reliable solution that worked in our case - Cisco UCCE/UCCX contact center solutions from NovelVox. From unified agent desktop to CTI connectors, digital engagement & automation, case management, and monitoring & reporting  - their unified CX solutions work seamlessly within the Cisco Finesse environment.

 

Get more details here: https://www.novelvox.com/solutions/cisco/

 

Hope this helps!!

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