Has anyone integrated with Cisco Contact Center?

[kevinfrost471]

We are an MSP and a Cisco Gold Partner and a lot of our clients have UCCE or UCCX - has anyone done any integration to Cisco Voice products?    

[RahulMishra01]

Hi @kevinfrost471 ,

Suggesting another reliable solution that worked in our case - Cisco UCCE/UCCX contact center solutions from NovelVox. From unified agent desktop to CTI connectors, digital engagement & automation, case management, and monitoring & reporting  - their unified CX solutions work seamlessly within the Cisco Finesse environment.

Get more details here: https://www.novelvox.com/solutions/cisco/

Hope this helps!!