Has breached field?

[sruthivarghese]

Hi,

From where does the has breached field in a ticket get its value?

Thanks,

Sruthi

[Gaurav Bajaj]

Hi Sruthi,

There is a BR which creates a trigger to set the breach field to true if the breach time is passed.

BR Name : Set planned end time

Please mark the response correct/helpful based on the impact.

Thanks

Gaurav

[hemantnh]

do you how planned_end_time/breach time get auto calculate when we moved the PR into pause state 

[Aravinda YS]

It will updated by taskSLA script include based on SLA calucations. You can find it here

https://[yourinstance].service-now.com/sys_script_include_list.do?sysparm_query=name%3DTaskSLA

Mark this question answered to help and save time for others.

Thanks

Aravinda

[Anil Shewale]

Hi

On task_sla table, field 'Has breached' will specify whether ticket is breached or not.

You can make us of same fields (has Breached of Incident) to show POP Up with Incident Breached   when   incident page loads.

If it help mark helpful or correct 

Thanks and regards

Anil