Developer

When exporting data from ServiceNow to CSV. Japanese &Korean Chars are not displayed correctly

Hi All, I'm having an issue when exporting data from ServiceNow to CSV. Japanese and Korean characters are not displayed correctly and appear as question marks (???).Even though after updating the Export Properties CSV from windows-1252 to UTF-8Pleas...

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Related list task are not generating in ATF.

I created a request using an ATF script. However, after submitting the request, the corresponding task was not generated in the related list Task section. Could you please help me identify the issue and provide a solution?

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Notification subscription

HiI am working on a requirement. AFFECTED MARKET is present in the related list of the incident. when affected market is added to the Incident we have to cross check if there is any subscriptions present in sys_notif_subscription table for respective...

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Create and Delete the DL in On Prem AD via ServiceNow Automation

The requirement is to Create and Delete the DL in On Prem AD via ServiceNow Automation. Whenever the user comes and submit the request for DL creation or deletion, once after the approvals the DL has to create in the ON prem Active active directory. ...

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PDI NOT STARTING GETTING 502 BAD GATEWAY ERROR SINCE YESTERDAY

instance name dev342229.service-now.comGetting the message 502 Bad Gateway Manage Instance is disabled

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Knowledge Search is not Working for Public Users

Hello Everyone,While i am trying to Search some knowledge articles as Public User Knowledge Search is not working.The Same Knowledge Search is Working if i logged in and Search the Articles.Please let me know the possible reasons to fix the issue.Tha...

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How do I set the sys_id value in the source script of a field mapping?

Hello Everyone, I am loading data into a staging table through an inbound payload. One of the staging table fields, serverosi, contains the sys_id of a record from the cmdb_ci_computer table.During the transform, I need to populate the target table f...

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Deactivate AI asset in AI control tower in ServiceNow

Hi Team, I am working on Security dashboard in AI Control tower. I want to contain an AI agent manually. I am unable to find options "Deactivate AI agent" in actions for any AI assets in lifecycle. I have completed the lifecycle onboarding, change re...

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return false is still allowing form submission

I have a CI with a question that, when answer is 'No' the form should fail at submission with an alert or error message (I have tried both). Does anyone see why it is submitting even though I have 'return false'? function onSubmit() { // Replace '...

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Resolved! URGENT: PDI dev410005 stuck in Offline status (502 Bad Gateway) - Need node unfreeze

Hello ServiceNow Developer Operations Team / Admins,My Personal Developer Instance (PDI) dev410005 has been stuck in "Offline" status since afternoon[cite: 4].When attempting to access the instance, it returns a "502 Bad Gateway" (snow_adc) error[cit...

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Resolved! How do I make the attachment field mandatory in Service Portal or Employee Center?

Hello, I just wanted to contribute by sharing how to make an attachment mandatory in ServiceNow when, for some reason, you can’t use the default “Mandatory attachment” button on the catalog item. I found a very simple way to do it and wanted to shar...

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Resolved! How to remove chat icon from ESC portal?

Hi Experts, How to remove chat icon on esc portal, I made 'ESC Chat' active false on 'sp_agent_chat_config_list' but it is still appearing on esc portal. I don't see that on ' Page designer ' generally we find in bottom of the page.

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My developer instance is offline

Need help

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Assessment Instance ATF

I am creating ATF of Demand Lifecycle, after validating the screening, have to impersonate 'assigned to' of Assessment Instance record and complete the Assessment, I am able to complete the step till opening the assessment form, I tried with navigate...

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Getting Waiting for table metadata lock message while committing an update set

Hi, I am getting Waiting for table metadata lock message while committing an update set. The update set has been stuck is same state for over an hour. Please suggest how this can be fixed. Thanks!!

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